FAQ (Frequently Asked Questions)

What does the green frame around my screen mean?
Through sophisticated technology, VerificationEngine matches company logo's to legitimate company sites. So now you can authenticate that the site you are visiting actually is from the company it claims to be.
No more wondering if the Paypal site you are on really is Paypal!
What if I don't see a see green border when I roll the mouse over the logo?
It could simply mean that a site is not yet registered with us. We will be happy to consider suggestions for new or emerging web sites so please e-mail newVEsite@comodo.com and provide the name of the business and the domain name so that we can review your suggestion and add the business accordingly.
Today, larger sites and most banks are registered with us. Smaller sites that don't display the green border could be legitimate - but be sure to check out their other trust credentials like being hacker proof. Then decide for yourself whether to purchase from that merchant.
The green border does not show up on all pages - why?
Some merchants only have a few pages verified. As a double check - only input sensitive data on pages where the logo can be verified and where you see a 'padlock' symbol in your browser. This symbol indicates you have a secure encrypted session with the server.
The green border does not show up right away - why?
VerificationEngine will work once the entire page has loaded. If you tried to verify a logo or log-in box when your computer was still getting the content from the site, it will not verify the contents. Simply try again when the page has fully loaded.
VerificationEngine will not work with my Internet Explorer?
We recommend that you use Internet Explorer 5.01 or above.
Are other browsers supported?
Currently VerificationEngine will work with Internet Explorer, AOL, Netscape and Mozilla Firefox for the exact details of which version of VerificationEngine supports which browser please see here.
How do I un-install VerificationEngine?
Simply open Control Panel, click Add/Remove Programs and select VerificationEngine
When I mouse-over the padlock the border does not appear, why?
There are several possibilities:
The browser window is not selected, select the window
VerificationEngine is not loaded or has been closed, start VerificationEngine from the programs menu and ensure that VerificationEngine appears in your task tray.
What sounds can I use for Audio Authentication?
Any WAV file can be used
Can the border be set to only appear around the window when not full screen?
The border can only be set to the outside of the screen and around the icon in the task tray .
What does the Error on Failed Revocation check do?
VerificationEngine can be set to ask the server for the certificate information, this option determines what is done if the checking fails or the server cannot be contacted. If this box is ticked a failure message will be displayed if the above is true. If not ticked then even if the check fails the loading of the page will still continue.
The certificate does not display as valid, why?
This will occur if you use framing within your pages and the part of the frame with the graphic in is not part of the domain that the certificate was requested for.
Can I stop VerificationEngine checking for updates?
There is no mechanism to switch the checking off at this time.
How can we ensure that the green border of our VerificationEngine won't be faked or mimicked?
VerificationEngine is the only solution to give consumers the power to authenticate the legitimacy of websites by displaying the information outside the web browser (e.g. outside the part that is displayed as an Internet page) making it virtually impervious to mimic attempts. VerificationEngine also protects both itself and its method of authentication with a full Artificial Intelligence engine. Developed over several years and covered by numerous patents, VerificationEngine clearly demonstrates our philosophy of providing you with tools to establish trust on the Internet making it a safer to perform online transactions. This innovative software has been made available free of charge by Comodo - who's mission is to 'create trust on-line'.
VerificationEngine will not install on my system
Please check that you have 'administrator privileges' on your system. You will either need to log in as the administrator to your system or contact your support group. More in-depth details for Windows XP are provided here

For a better understanding take the Verification Tour here

WebTrust Compliant Comodo™ is a leading global provider of security, digital e-commerce & identity and trust assurance services for the Internet. Comodo help enterprises improve customer trust and create efficiencies across their digital e-commerce operations by Establishing Trust™ initiatives for e-Business, curbing Phishing attacks and creating an Identity Assurance and Brand Protection framework. Comodo offerings cover SSL Certificates, internet fax services, web hosting automation, infrastructure services, network vulnerability auditing, managed enterprise security and a growing suite of free customer privacy and network security solutions.